1. What This Covers
This Refund Policy applies to reservation deposits paid through acee.space, including:
- 致品牌 (Brands) reservation — $999
- 致个人 (Individuals) reservation — $99
Final mission fees (the balance beyond the deposit) are governed by the separately executed Statement of Work ("SOW"), which may have its own refund and reflight terms negotiated during business development.
2. Customer-Initiated Cancellation — 30-Day Refund Window
Within 30 calendar days from the payment date, you may cancel your reservation for a full refund of the deposit, no questions asked.
3. Beyond 30 Days — Refund Until Mission Scope Locked
After 30 days, the deposit remains fully refundable on customer-initiated cancellation until your mission scope is formally "locked." Mission scope lock occurs when an SOW is signed by both parties and ACEE has begun ordering long-lead items (e.g., carrier slot booking, custom manufacturing).
You will receive a written notice from ACEE before scope lock with at least 14 days to cancel or proceed.
4. Mission Failure — Free Reflight (Mission Assurance)
In the event of vehicle loss, launch failure, lander crash, mission scrub, or carrier-side cancellation, ACEE will arrange a free priority reflight for your payload on the next ACEE-contracted mission of the same destination class (Earth orbit or Lunar surface).
The reflight remedy is the default remedy on mission failure and reflects the industry standard for memorial and symbolic-payload missions.
- Window: ACEE will use commercially reasonable efforts to rebook within 36 months of the failure event.
- Scope: Reflight covers the original payload at no additional cost; if the payload was destroyed and must be re-manufactured, ACEE bears manufacturing cost up to the original cost basis.
- Carrier choice: ACEE selects the rebooking carrier; the destination class (Earth orbit vs. Lunar surface) is preserved.
5. Refund Fallback — If No Rebooking Is Possible
If ACEE is unable to arrange a reflight of the same destination class within 36 months of the failure event, you are entitled to a 100% refund of the reservation deposit, processed through Stripe to the original payment method.
6. ACEE-Initiated Cancellation — 100% Refund
If ACEE elects to cancel your mission for any reason unrelated to a carrier failure (e.g., operational decision, regulatory action against ACEE), you are entitled to a 100% refund rather than a reflight, regardless of timing.
7. Force Majeure — Reflight First, Refund Fallback
Events beyond reasonable control (rocket explosion, war, pandemic, government action, natural disaster, launch facility loss) are treated as mission failure events under Section 4 — reflight is the default remedy, with the refund fallback in Section 5. Refer to the Force Majeure provision in the Terms of Service.
8. How to Request a Refund or Reflight
- Email hello@acee.space with the subject line "Refund Request" or "Reflight Request".
- Include your name, email used at checkout, and approximate payment date or Stripe receipt number.
- ACEE will acknowledge your request within 24 hours (business days).
- For refunds: initiated through Stripe to your original payment method; Stripe typically posts the refund in 5–10 business days.
- For reflights: ACEE will share the proposed rebooking carrier, destination, and target window in writing for your acceptance.
9. Chargebacks
Before initiating a chargeback with your card issuer, please contact us. We honor all good-faith refund and reflight requests and prefer to resolve issues directly. Chargebacks may delay resolution and incur processor fees on both sides.
10. Currency & Method
All deposits are processed in USD. Refunds are returned in USD to the original payment method (credit or debit card via Stripe). We do not currently offer refunds to alternative payment methods.
11. What Is Not Refundable
The reservation deposit is refundable as described above. Once you have explicitly approved a Statement of Work and your mission has been integrated into a confirmed carrier manifest, milestone payments described in the SOW may not be fully refundable. Specific non-refundable conditions and milestone breakdowns will be transparent in your SOW before signing.
12. Limitation of Liability
ACEE's liability under this Refund Policy is limited to (a) the reservation deposit amount, or (b) the cost of arranging a reflight of equivalent destination class, whichever is applicable. ACEE is not liable for consequential damages, lost profits, or third-party costs arising from a mission failure. See Section 8 (Limitation of Liability) of the Terms of Service for the full provision.
13. Disputes
If we are unable to reach a resolution through email, disputes are governed by Section 9 (Governing Law & Arbitration) of the Terms of Service.
14. Contact
Refund requests: hello@acee.space
General customer support: hello@acee.space
Business / legal: partners@acee.space